International Spa Supplies offers a Spa Management service to assist you in putting your spa on the road to success. Return on capital investment, meeting budget requirements, and maintaining a highly qualified team of spa staff is often high on the list of priorities for any spa owner, but these things do not come easily.

Once the spa open's its doors then the real challenge begins to truly make it a success. By using our spa management services International Spa Supplies will play an active role in ensuring the spa exceeds everyone's expectations including your customers.

Working closely with spa owners and general management a bespoke management contract can be put into place to ensure your business maximises its full potential.

Services which fall into the remit of Spa Management include:

1. Recruitment, employment and management of your spa team. This can include your spa manager, right through to your therapists and spa hosts.

2. Provide ongoing training to include advance treatments, retailing, customer service.

3. Implementation of operating standards with full training provided to the spa team.

4. Working closely with spa management to implement, drive, and monitor performance of marketing strategies.

5. Weekly overview reports on the spa business

6. Detailed monthly reports highlighting areas which are excelling and any areas of concern with an associated action plan

7. Monthly customer report providing you with a detailed picture of where your customers are spending most money.

8. Client retention and if applicable membership auditing

9. Establish targets and goals for the spa staff and review at a regular basis to ensure motivation is kept high

10. Provide a mystery shop service, to ensure standards are being maintained and design an action plan to improve areas where necessary.

11. Provide effective communication between the Spa Owner and their team.

The spa management service is perfect for the Spa Owner who either does not feel they have the expertise, time or resources to manage the spa effectively.

(C) 2007 International Spa Supplies
enquiries@internationalspasupplies.com